FAQs
Q: What makes Becerra Commerce different from other e-commerce companies?
A: We specialize in high-ticket e-commerce, meaning our specialization is premium products, luxury service, and long-term value. Every purchase is treated as an investment, not a transaction.
Q: How do I know my purchase is protected?
A: We offer straightforward Warranty Service, Return, and Refund Policies to ensure peace of mind. For high-value items, signature confirmation is needed at delivery, adding an extra layer of security.
Q: Where do you ship?
A: We ship worldwide. Delivery times vary by region, but most domestic (U.S.) orders arrive within 3–7 business days, while international orders typically arrive within 7–21 business days, depending on customs, holidays and other variables.
Q: Do you offer international support?
A: Yes. Our customer support team is available across multiple time zones to ensure that international clients receive timely support.
Q: What is your return process like?
A: If a product doesn’t meet expectations, simply contact us for a return authorization, ship it back securely, and once inspected, we’ll issue a refund or replacement. Our procedures are designed to be simple and stress-free.
Q: Are your products authentic and premium quality?
A: Absolutely. We source and design with care, offering only items that meet our luxury and high-performance standards.
Q: How can I stay updated on new launches?
A: Subscribe to our newsletter or follow our Latest News page. You’ll be among the first to know about upcoming ventures, exclusive drops, receive discounts, and find out about how to join our exclusive luxury partnerships.
Our FAQ section is designed to provide clarity and build confidence because we believe luxury buyers should always feel informed, secure, and confident.
We look forward to a long working relationship with you and thank you for choosing Becerra for all your needs, whether for home, family, adventures, hobbies, careers, or just for fun.
Best,
Luan Becerra,
Founder and CEO of Becerra.